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As we were driving back from British Columbia to Ontario we needed our brakes urgently fixed. I called and spoke with Jeremy in the service department late afternoon on Thursday September 3 and he said come first thing Friday morning, whenever we could get there. Our car was promptly taken in and we were back on the road again within 4 hours with new brake pads & rotors, headlight bulb and a complementary car wash. Everything was clearly explained to us and we had a comfortable place to wait with free coffee.
a week ago
Elias is the man! After not receiving a referral cheque in the time frame I was supposed to, Elias took control of the situation and continued to pressure management to get a cheque printed and signed for me. While it did take 4 months to receive this referral money, it was NOT because of Elias. Elias continued to pressure his manager, Josh, to hurry up and get this cheque signed and sent out to me. But there was a total lack of urgency from Josh. While Josh ignored multiple calls and emails of mine when I was searching for answers, Elias was there to help. Even though he was suddenly transferred to a new department, Elia refused to stop helping me and after realizing that Josh was never going to mail the cheque to me, or answer my calls, Elias took the reins. Elias gave me a call on his own personal time to let me know he understood my concerns. Instead of Elias making excuses for his manager, he stepped up huge and brought resolution to the whole situation. During the phone call, Elias sent me the referral money, apologized for the issues and was just super pleasant. Elias did the job that the manager, Josh, should have done. I’ve worked in the Auto Sales industry for multiple years, and with myself knowing exactly what is need to succeed in this business, Elias is a guy I would love seeing as a sales manager. Even when he is busy, he always makes times for his clients, always returns calls and always works to resolve situations. Auto Gallery, If you want to bring a high level of success to your business, make Elias a sales manager. This exactly the kind of guy I’d love to work for and exactly the right guy for the job. 10/10 Elias! Thank god for people like Elias!
3 months ago
The store is great! The sale Cong very nice. Thank you help me .
a year ago
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